Job Description
Provide senior leadership across global service delivery, technical support, engineering, and project management functions, ensuring scalable, high‑performing operations aligned with global best practices. Own performance oversight across SLAs, KPIs, MTBFs, and productivity metrics, while managing critical hardware inventory and end‑of‑life planning to ensure uninterrupted customer support. Drive digital transformation, automation, and continuous improvement initiatives, while promoting a culture of accountability, innovation, and operational excellence.
Maintain full P&L responsibility, including budgeting, forecasting, and financial performance, with strong governance, cost control, and risk management. Deliver regular financial and strategic updates to the COO and partner closely with global finance and procurement teams to ensure audit compliance and secure competitive supplier agreements. Lead, mentor, and develop the local leadership team, manage HR matters in collaboration with global HR, invest in succession planning and leadership development, and inspire teams to perform in a fast‑paced, multinational environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 15+ years of senior executive leadership within multinational IT services organizations
- Proven success leading complex, global operations across diverse customer environments
- Bachelor’s degree in Engineering, Technology, Business, or a related field; MBA or equivalent preferred
- Demonstrated P&L ownership with a strong track record of commercial and revenue growth
- Deep understanding of global IT service delivery models and evolving technology landscapes
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.