About the Role
We are looking for a Senior Software Engineer to join our Operations Engineering team, supporting
a suite of internal systems critical to the performance and reliability of our enterprise insurance
platform. This role focuses on building robust backend tools that enable operations teams to triage
issues, perform impact analysis, monitor system health, and remediate policy/order-related
failures efficiently.
This position is ideal for engineers who are passionate about enabling operational excellence
through smart automation, data-driven insights, and scalable internal platforms. Your
contributions will directly enhance service reliability, reduce downtime, and improve customer
trust in our insurance services.
Key Responsibilities
Develop and maintain backend tools and services that support operations workflows,
including issue triage, order/policy remediation, and RCA automation.
Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility
into operational health and KPIs.
Work with large-scale datasets in Databricks to drive operational insights, anomaly
detection, and impact analysis.
Leverage AWS services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch,
etc.) to build tools and automation that enhance system monitoring, visibility, and
operational effectiveness.
Participate in on-call rotations and incident reviews, helping to improve system reliability
and operational response.
Collaborate with cross-functional teams including Support, Product, and Engineering to
understand business pain points, provide feedback, and help drive improvements across
the product and operational workflows.
Mentor junior developers and contribute to code quality through code reviews and design
discussions.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.