Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.
Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases
Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise
Work directly with end users to resolve support issues within ServiceNow
Configure application related fields, forms, views, email notifications, acceptance roles and access control
Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
Provide support to end users and stakeholders on SPM functionalities and best practices.
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Experience implementing ServiceNow system solutions in a Linux environment.
Proven ability and knowledge of ServiceNow integrations with other systems.
Experience implementing and supporting of ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management.
Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.