Job Description
A customer is looking for a Service Now Architect who is a strategic thinker who can align the platform with business objectives while ensuring system stability, security, and performance.
ServiceNow System Architect will lead the design, implementation, and optimization of our ServiceNow platform.
The ideal candidate will possess deep technical expertise, strong leadership skills, and a proven track record of delivering scalable and upgrade-safe solutions.
This role requires a strategic thinker who can align the platform with business objectives while ensuring system stability, security, and performance.
Platform Architecture and Design: Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices.
System Maintenance and Upgrades: Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
Workflow Development: Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
Integrations: Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
ITOM and ITAM Implementation: Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
SPM/PPM Expertise: Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
Documentation and Governance: Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor’s degree with focus in Computer Science, Information Technology, or a related field (master’s degree preferred).
6+ years of hands-on experience with ServiceNow, including 3+ years in an architect or lead role
10 years of experience
Extensive experience with Service Now ITOM, ITAM and SPM implementation
Strong understanding of system security, ACLs, and certificate management
Proficiency in JavaScript, Glide API, and ServiceNow development tools.
Nice to Have Skills & Experience
Database Management: Manage MariaDB installation, optimization, indexing, and coding to support platform performance.
Security and Compliance: Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
Monitoring and Risk Management: Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
Reporting and Analytics: Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.