Job Description
We are seeking a Salesforce Service Cloud Developer/Administrator to support the configuration, enhancement, and ongoing administration of our Salesforce environment. This is a hybrid Admin/Developer role focused on Service Cloud functionality, case management processes, and email integrations. The ideal candidate will be a strong communicator with hands-on experience configuring Salesforce solutions that improve customer service operations.
Administer and enhance the Salesforce Service Cloud platform.
Configure and customize Salesforce to support business and operational needs.
Design, build, and optimize case management workflows and processes.
Configure and maintain email-to-case and related email integration functionality.
Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions.
Troubleshoot system issues and provide ongoing platform support.
Document configurations, processes, and best practices.
Communicate effectively with both technical and non-technical team members
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience in a Salesforce Service Cloud Administrator/Developer hybrid role.
Strong Salesforce configuration and customization experience.
Hands-on experience building and supporting case management solutions.
Experience setting up and managing Salesforce email integrations.
Strong verbal and written communication skills in English.
Ability to work independently and collaborate across teams.
Nice to Have Skills & Experience
Experience with Certinia (FinancialForce).
Experience with Quontic/Quontics integrations, updates, or related Salesforce implementations.
Salesforce Administrator and/or Platform Developer certifications.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.