A New Student Advisor is the student's FIRST impression of the organization. This is a call center position where they will contact students on a regular basis to build and maintain a relationship and serves as the students advisor and first point of contact to ensure questions are answered and concerns are resolved. Assist students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support services. It is important for the NSA to have a very upbeat and welcoming personality, and also follow through on tasks they promise students they will do; get them set up with a tutor, provide them with certain resources, etc. They'll make 80-100 outbound calls a day through an auto dialer system.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.