A client of Insight Global is looking for an L3 Support Engineer to join their team. The role is remote/work-from-home, requiring someone who is driven and highly self-managed. The L3 Support Engineer will be responsible for application troubleshooting, debugging and pipeline deployments. Review logs and triage level 3 application or deployment issues, assist L2 and work with L4. A strong level of customer service is required. They will be focused on Kubernetes, AKS, Azure, Docker, Azure cloud PaaS and Azure cloud services.
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HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
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- 5-7 years of experience in application support and pipeline deployments
- Must have a combination background of troubleshooting and deploying pipelines
- Azure cloud (or AWS)
- Azure Kubernetes (or Kubernetes) and Docker
- ADO/Azure DevOps (or Github or Jira) for CICD pipelines
- PowerShell scripting (or Bash, Shell)
- SSH (CyberArk, Splunk or other tool) - managing servers via RDP session
- KQL and SQL
- Customer service/support
- Understands ITIL principles
- Pulling logs and resolving production issues
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.