An employer is looking for a Desktop Support Technician/IT Generalist for a contract possible hire opportunity that will be remote based out of Tampa, Florida. This individual will end user support to the employees and work out of a ticketing system to resolve any incidents. For a candidate to be successful in this role they must have a strong technical aptitude where they can work software incidents (70%) and hardware issues (30%). They also must have strong communication and customer service skills. This client is also looking for a candidate with a go-getter personality and high patience skills since they will be working with individuals who need their computer issues resolved immediately.
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-Enterprise level support experience -- this company has 55k+ users, 18k+ computers, and 3k total sites.
-3+ years of experience troubleshooting hardware, software, network printing, Microsoft product support, and VPN's
-Experience with Active Directory, AS400, O365
-Network Printer configurations, alignments, and troubleshooting
-Enterprise ticketing system knowledge -- Service Now preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.