Customer Service Representative

Post Date

Aug 04, 2025

Location

Tampa,
Florida

ZIP/Postal Code

33607
US
Oct 07, 2025 Insight Global

Job Type

Contract-to-perm

Category

Customer Service

Req #

TPA-799162

Pay Rate

$14 - $18 (hourly estimate)

Job Description

Insight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The Customer Services Representative will be the first point of contact for customers with general questions regarding billing, account information and filling claims. This is an excellent opportunity to grow within an organization that invests in your professional development. This position will be 5-days onsite in Tampa, Florida. The work schedule will be Monday-Friday, 9:00 am-5:30 PM.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

High School Diploma or equivalent is required
Must be willing and able to ascertain licensure within 6 months. (440 & 620) (company will pay for it!)
One year experience in Customer Service area in any industry
1 year experience with Microsoft Outlook
Demonstrated experience working directly with customers
Excellent communication skills
Demonstrated ability to navigate through multiple systems and software's while on the phone with customers

Nice to Have Skills & Experience

440 & 620 Customer Service Representative Licensure
property and casualty experience
Fluency in Spanish or other languages a plus

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.