Sales Support Associate

A water testing company is looking for a Sales Support Associate to join their team as a direct hire resource. This role serves as the primary point of contact for incoming sales inquiries, ensuring prompt, professional, and high‑quality responses to customers. It focuses on developing and maintaining long‑term, trusting relationships with business partners through continuous follow‑up, a deep understanding of customer needs, and the consistent delivery of solutions that support growth and long‑term objectives. The position requires providing exceptional customer service across phone, email, and other electronic communications, using product expertise and quick problem‑solving skills to address real‑time issues, educate customers, and enhance the overall customer experience. Responsibilities also include supporting the promotion and sales of Lovibond’s technologies, presenting and showcasing products, managing customer onboarding and implementation projects, and assisting the sales team with daily administrative functions such as quotes, proposals, and sales documentation. The role involves qualifying and routing leads, maintaining accurate CRM records, generating reports, analyzing sales data, staying current on industry trends, and collaborating cross‑functionally to ensure smooth sales operations. A high level of professionalism, integrity, organization, and confidentiality is required, along with the ability to manage multiple priorities, meet deadlines, attend work and meetings reliably, and consistently uphold Lovibond’s core values of Integrity, Transparency, Respect, Performance, Excellence, Accountability, and Communication. This position is required to be on-site Monday-Friday from 8AM-4:45PM. Targeting $23 an hour.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bachelor’s degree in a related field or equivalent practical experience preferred

Strong written and verbal communication skills

Proven sales aptitude with experience using CRM systems
Highly organized, dependable, and detail-oriented

Maintains a professional demeanor in all internal and external interactions

Self-motivated and able to perform well under pressure while meeting deadlines

Fast learner who works independently with accuracy and consistency

Proficient in Microsoft Office Suite or similar tools

Collaborative team player who works effectively in a team environment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.