Job Description
The Manager of Case Management is responsible for overseeing the daily operations of case management services, with a strong focus on discharge planning, staff leadership, and operational performance. This role requires strong leadership and communication skills, as the Senior Manager regularly collaborates with patients, physicians, executive leadership, and the case management team to ensure alignment, high‑quality outcomes, and effective patient flow. The Senior Manager ensures policy compliance, achievement of key performance metrics, and provides hands‑on support when operational demands require it.
Key Responsibilities
• Oversee the daily operations of discharge planning, ensuring timely, safe, and efficient patient transitions
• Manage staff scheduling and coverage, adjusting resources based on census, acuity, and operational needs
• Lead the implementation and ongoing adherence to policies and procedures, ensuring compliance with organizational and regulatory standards
• Partner with leadership and HR on hiring, onboarding, and performance management of case management staff
• Monitor, track, and analyze key performance indicators (KPIs) to drive operational efficiency, quality outcomes, and continuous improvement
• Collaborate with physicians, clinical teams, and executive leadership to address barriers to discharge and optimize patient flow
Provide direct support on the floor as needed, stepping in during high‑volume or high‑acuity periods to ensure continuity of care and team support
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- RN/LSCW License
- 1+ years of formal leadership experience (nurse manager, director of nursing, etc..)
- 1+ years of hospital experience
Professional presence, can present themselves in front of a board of executives
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.