Business Process Analyst

Insight Global is looking for a business process analyst in the Orlando area. This will be a fully onsite Monday-Friday 8am to 5pm position. The Business Process Analyst is responsible for supporting operational excellence and business transformation initiatives through process analysis, process mapping, documentation, continuous improvement, and stakeholder engagement. This role partners with business leaders and cross-functional teams to identify inefficiencies, evaluate current workflows, and implement solutions that improve efficiency, consistency, quality, and customer experience.

The ideal candidate combines analytical thinking, process improvement methodologies, and strong communication skills to translate business challenges into practical and sustainable solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Organizational Development, Analytics, Finance, or a related field.
4+ years of experience in business process analysis, process improvement, operations analysis, continuous improvement, business transformation, or a related function.
Experience creating process maps, workflows, and business documentation.
Experience gathering business requirements and working with stakeholders across multiple departments.
Strong understanding of process improvement and problem-solving methodologies.
Experience conducting root cause analysis and identifying process improvement opportunities.
Advanced Microsoft Excel skills, including reporting and data analysis.
Strong verbal and written communication skills.
Ability to manage multiple priorities and projects simultaneously.
Experience presenting recommendations and findings to business stakeholders.

Lean Six Sigma Yellow Belt, Green Belt, or equivalent certification.
Experience facilitating workshops, discovery sessions, and stakeholder meetings.
Experience with Visio, Lucidchart, Miro, or other process-mapping tools.
Experience with Power BI, Tableau, or similar reporting platforms.
Knowledge of project management methodologies and project lifecycle concepts.
Experience supporting organizational change initiatives.
Exposure to business transformation, operational excellence, or consulting environments.
Experience creating KPIs, dashboards, scorecards, and performance metrics.
Familiarity with ERP, HRIS, CRM, or enterprise business systems.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.