Insight Global is currently partnering with Banking client who is looking for a Sr. Voice Engineer with locations in Miramar, FL, Orlando, FL and Newark, Ohio to join their team. This Voice Engineer will be responsible for designing, implementing, maintaining, and upgrading the Bank's voice communication infrastructure in accordance with industry and organizational standards. This position requires to work hybrid Monday-Wednesday onsite and pays $55-60/HR.
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Experience troubleshooting and configuring Webex and Google Dialogflow
6+ years of Voice Engineering experience working with CUCM products,
Experience troubleshooting and configuring: Cisco Call Manager (10.x and above), Cisco Unity Connection (10.x and above), Cisco Expressways for hybrid calling (Webex Mobile/MRA), Webex Calling (Setup user, migration from on-prem to Webex Calling), Webex Control hub (User management, Webex Video Management, Webex CC (Agent layouts, Call flows, Reporting), Calabrio Cloud Call Recording, SIP Trunks (POTS to SIP, SIP to SIP porting), SIP configuration on CUBES (dial-peers, translation patterns, SIP header manipulation)
Experience with Akkadian Provision Manager for phone automation.
Certs: CCNP Collaboration, Avaya Certified Implementation Specialist are a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.