Job Description
This role focuses on maintaining system stability, handling operational support activities, and ensuring day to day functioning of applications across teams. This person will manage incidents, including troubleshooting, escalation, and resolution. This person may also participate in deployments, system updates, and configuration adjustments. This person should have strong communication skills and able to work with technical and non technical teams. This person should be proactive, organized, and eager to learn! This person must be willing to participate in 24x5 rotational on-call coverage and high-critical off-hours support
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience in application support, or similar roles.
Knowledge of SQL (Oracle preferred)
Strong troubleshooting and analytical skills
Strong verbal and written English communication skills.
Strong problem solving and analytical thinking.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.