- Oversee vendor support and assist, assess, and drive technical support requests to resolution.
- Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
- Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
- Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions using web portals, tools, dashboards, and existing vendor/escalation point support teams.
- Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties
Additional tasks or duties, as assigned by Management
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- Technical expertise with the Oracle Simphony POS platform
- Experience in the Quick Service Restaurant (QSR) space is highly preferred
- Strong problem-solving skills and the ability to work independently
Excellent communication and collaboration abilities
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.