The SCALE Resource is responsible for solution and implementation activities as assigned for the Ryder Distribution Management (DM) technology portfolio. Major activities include solution documentation, solution estimation, solution design, solution configuration/development, solution continuous improvement, and solution implementation. This position will be required to work closely with business partners and extended technology teams to deliver a competitive and quality distribution management solution.
Responsibilities:
Requirements author, deployment/implementation management
Responsible for product rollout, product subject matter expert, development and maintenance of product documentation, development and
Maintenance of product training, testing support, troubleshooting
Product support for existing clients and Ryder Help Desk
Support of internal customers including client demonstrations
Weekly status report on assigned activities
Accurate and timely timesheet and project required reporting
Continuous improvement and internal innovation
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2-8+ years of hands-on experience working within Manhattan SCALE WMS from a technical perspective (Development, configuration, support, etc.)
Two(2) years or more experience in information technology or supply chain management systems
Well-rounded knowledge of distribution/3PL industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
Proficiency using MS SQL for data analytics and data extraction
Proficiency in distribution / supply chain services overall business flows
Strong documentation skills as it relates to business requirements, functional design definition, and solution configuration
Ability to:
o Conceptualize how systems need to be configured and used to solve daily business problems
o Manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments preferred
o Possess flexibility to work in a fast paced, dynamic environment
Leadership competencies: Organizational Agility, Intellectual Horsepower, Dealing with Ambiguity, Integrity and Trust
- Experience in designing/coding custom user/system interfaces via C#, JavaScript, Android, HTML5, or PowerShell programming languages
- Experience in Web Services or API development
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.