Executive IT Support

Post Date

May 31, 2024

Location

Miami,
Florida

ZIP/Postal Code

33131
US
Sep 13, 2024 Insight Global

Job Type

Contract-to-perm

Category

Desktop Support

Req #

BOS-708480

Pay Rate

$44 - $66 (hourly estimate)

Job Description

We are searching for a professional, energetic and extremely well rounded IT technologist to join an elite and white glove service Executive Support team. This team is responsible for supporting C level and Executive individuals locally and across multiple locations nationwide. He or she will need to be onsite in downtown Miami 5 days a week. The current team is comprised of 3 other individuals providing top level support and they are looking to add one more team member. This individual must have an extensive IT troubleshooting background specifically with Windows and MAC OS, laptops, PCs, video conferencing systems (Microsoft Teams, WebEx, Zoom, etc), mobile devices and peripherals. He or she should have an in depth understanding of how to troubleshoot Outlook, networking, printers, imaging and must be able to learn quickly. We are looking for an individual who can think on his or her feet and who has a curious and analytical mindset. He or she should be able to look at a problem and come up with new and improved ways of solving that issue for the Executive. He or she must also be able to stay calm in high pressure situations and be used to handling VIPs and their support staff. This team also troubleshoots a fair amount of video teleconference issues, wireless and wi-fi access, along with Office365 issues. We are looking for a team player and also someone who can thrive in a sometimes chaotic environment.

Pay Rate: $50-58/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

- 5+ years of experience within IT Support

- White glove support experience

- Experience troubleshooting video conferencing systems (Microsoft Teams, WebEx, Zoom, etc)

- Troubleshooting experience with Windows 10/11, MS Office, Printers, Active Directory, network protocols, etc.

- Experience troubleshooting mobile devices (iPhones/Androids)

Extremely polished and able to deliver white glove service under pressure

Nice to Have Skills & Experience

- Experience with Intune for mobile

- Experience with Crestron and/or Biamps for video conferencing

- Experience supporting C-level executives

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.