Job Description
A client of Insight Global is looking for an Engineering Tech to join their team in Melbourne, FL. This position is part troubleshooting and computer repair, part asset management, and part shipping out equipment to the field. The right candidate will be detailed orientated and thorough when adhering to processes. Responsibilities include:
Maintain an active record of troubleshooting and repairs using a ticket system
Diagnose, refurbish, and test hardware received from the field and lab
Gather, analyze, and report failure data trends and inventory levels
Track and follow-up on outstanding equipment returns
Process new hardware by tagging and capturing asset information into a database
Perform audits of hardware and reconcile asset databases
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of experience in a technical support or computer repair position
Experience diagnosing hardware issues on enterprise servers, disk arrays, monitors, and computers
Inventory and Asset management experience
Excel experience
Detail oriented
Nice to Have Skills & Experience
Troubleshoot failures using multiple OS platforms to include Windows, Linux, and Unix
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.