Customer Service Representative

DaytoDay Responsibilities:
• Serve as the first point of contact for patients, medical professionals, and family members.
• Assess the reason for each call, determine urgency, and route it to the right team.
• Provide clear information about Patient Solutions programs and enroll new customers.
• Document all interactions in the patient database and follow up as needed by contacting physician offices, pharmacies, or other partners to ensure patient needs are met.
• Enter data from incoming documents.
• Identify and record any potential adverse events.
• Support special projects and perform additional duties as assigned.



Hourly pay for this position is $18/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must Haves:
• High school diploma or GED required; some college preferred.
• 1–3 months of relevant experience or training - 2+ years in customer service or a call center preferred
• Strong computer skills, including Microsoft Office.
• Ability to assist with adhoc projects and crosstrain within the call center.
• Medical insurance knowledge is a plus
• Clear written and verbal communication skills
• Reliable transportation

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.