Sr. Director, Clinical Systems

About the Role:
The Sr. Director, Clinical Systems leads the strategy, roadmap, delivery, and optimization of all clinical technology products across 100+ clinics, drives clinical workflow optimization, and ensures clinical systems directly support Medicare VBC performance. This role operates a true product organization—combining product management, clinical informatics, UX, engineering, and release management to deliver high‑value, user‑centered clinical solutions.

The ideal candidate drives innovation across the clinical ecosystem by introducing automation, AI-enabled workflows, data-driven analytical models, and digital tools that enhance documentation, streamline ordering, and support proactive, team-based care models.



Key Responsibilities:
Clinical Application Ownership
•Serve as system owner for eCW and all clinical applications.
•Manage configuration, upgrades, releases, patches, and environment strategy.
•Maintain application roadmaps aligned to clinical and operational priorities.
•Oversee eCW and clinical technology vendor relationships and SLAs.

Workflow Optimization & Provider Experience
•Design efficient, standardized clinical workflows in partnership with clinical leadership.
•Reduce provider burden through documentation, ordering, and charting optimization.
•Improve clinic throughput and care team efficiency.
•Support adoption through training, change management, and feedback loops.

Value-Based Care Enablement
•Enable tools for risk adjustment, gaps in care closure, care management, and population health.
•Support improvement of HEDIS, STAR ratings, and VBC performance.
•Partner with analytics on predictive insights, risk stratification, and proactive outreach.
•Introduce automation and AI to reduce administrative burden.

Implementation & Change Delivery
•Lead new module implementations, enhancements, and feature rollouts.
•Oversee requirements, testing, training, and go live support.
•Ensure validated, compliant, safe change delivery in partnership with PMO.

Integration & Interoperability
•Define clinical data and workflow requirements for interfaces.
•Support integrations with labs, imaging, pharmacy, care coordination, patient engagement, RCM, HR, and SCM systems.
•Ensure interoperability standards (HL7, FHIR) and validate clinical data flows.

Clinical Data Quality & Documentation
•Ensure accurate, complete, compliant clinical documentation.
•Maintain templates, order sets, smart tools, and structured data elements.
•Partner with coding, RCM, and compliance to reduce documentation errors.
•Support clinical quality reporting and regulatory submissions.

Provider & Clinic Support
•Provide Tier 2/3 support for eCW and clinical applications.
•Serve as primary point of contact for clinical system issues across 100+ clinics.
•Train providers and maintain super user networks.

Governance & Compliance
•Participate in clinical governance committees.
•Ensure systems support clinical safety, regulatory compliance, and accreditation.
•Maintain audit trails, access controls, and data integrity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

•12+ years of progressive leadership experience in clinical systems, clinical informatics, or healthcare technology.
•Demonstrated success designing and optimizing clinical workflows across large, distributed clinic networks.
•Experience partnering with clinical leadership (CMO, market medical directors, nursing leaders) to drive adoption and operational change.
•Strong background in interoperability (HL7, FHIR), integrations, and clinical data flows.
•Experience leading automation, AI‑enabled workflows, or digital health innovations that reduce provider burden.
•Track record of managing large‑scale EMR upgrades, rollouts, and multi‑site implementations.
•Experience overseeing clinical data quality, documentation standards, and regulatory compliance.
• Executive-level communication and stakeholder management skills.
•Experience in defining & executing digital strategy and roadmap across various domains

•Deep expertise with EMR/EHR platforms, ideally eClinicalWorks (eCW) in a multi‑clinic environment.
•Proven experience supporting value‑based care, Medicare Advantage, or population health programs.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.