A client in the power industry is looking to add a Customer Service Manager to their team in Lake Mary, FL or Wytheville, VA. The manager would prefer someone in Lake Mary, but they are open to either location. They will be responsible for end-to-end project management, handling scheduling, order tracking, shipping, invoicing, and acting as the primary customer liaison. They will be leading warranty and service meetings with the team and approving projects due to monetary reasons. They will also with the multiple teams to assess their issues and get to the root cause of it by coordinating with their leadership teams. They are looking for someone who is skilled in negotiation and project management skills. They will work flex hours because they will be working with international teams, and they will account the time worked in different time zones. Fully on site and after 6-month performance review they can be eligible to work hybrid.
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5 years of experience with transformers or electrical equipment
Experience with SAP, Oracle, Salesforce, CRM, or any warranty tracking claim system
Experience in managing change orders, coordinating third-party service providers, and dispatching internal field technicians
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.