UX Researcher

We are partnering with a large enterprise organization on a high-impact initiative aimed at evolving a complex internal platform into a scalable, multi-service system that coordinates tools, automation, and human decision-making. This effort is focused on ensuring the system remains understandable, safe, and trustworthy as it scales.

This role is ideal for a UX Researcher who thrives in ambiguous, high-stakes environments and is excited by the challenge of defining how humans and automated systems interact across complex workflows.

Day-to-Day:
• Lead discovery efforts through interviews and artifact review
• Map current-state workflows and identify key decision points
• Surface risks related to trust, safety, and system interpretation
• Develop insights and translate them into future-state experience recommendations
• Support workshops and working sessions to validate assumptions and stress-test concepts
• Partner closely with design, product, and technical teams to align on findings

Key Responsibilities:
• Conduct targeted stakeholder interviews across user groups to understand current workflows, pain points, and decision-making behaviors
• Identify breakdowns in trust, comprehension, and system clarity
• Analyze where human intervention is required vs. where automation can be safely introduced
• Translate qualitative insights into actionable frameworks, principles, and experience models
• Evaluate how workflows scale across users, tools, and scenarios, and identify risks in expansion
• Collaborate with cross-functional teams to shape a future-state experience model outlining roles, responsibilities, and system interactions
• Define guardrails for safe interaction between users and automated systems, including escalation and override scenarios
• Synthesize findings into clear recommendations to guide product and experience decisions

Project Overview:
The platform is actively transitioning from a single-purpose tool into a broader orchestration layer that supports multiple users, services, and automation. While technical capabilities have advanced quickly, the experience design must now evolve to ensure clarity, safety, and adoption at scale.

The goal of this work is to:
• Identify risks in how users interpret and act on system outputs
• Define clear boundaries between human decision-making and automated actions
• Establish frameworks that support scalability without introducing operational risk

Pay Rate: $55/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of UX Research experience within complex or enterprise-level systems
• Strong background in qualitative research methods (interviews, contextual inquiry, workflow analysis)
• Experience working in ambiguous problem spaces requiring structured discovery
• Ability to translate research findings into frameworks, models, or strategic recommendations
• Exposure to platforms involving automation, decision-support systems, or multi-step workflows

• Experience with AI, automation, or agent-based systems
• Background in safety-critical or highly regulated environments (e.g., energy, healthcare, finance)
• Exposure to service design or experience architecture
• Familiarity with concepts like trust, governance, and system transparency

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.