Job Description
Location: Jacksonville, FL or Charlotte, NC.
We are seeking a Senior Omnissa Virtual Desktop Support Engineer to support and optimize a large-scale enterprise VDI environment. This role will focus on providing advanced support, troubleshooting, performance tuning, automation, and operational ownership of Omnissa Horizon (formerly VMware Horizon) virtual desktop infrastructure.
Key Responsibilities:
Provide L2/L3 support for Omnissa Horizon VDI environments, including desktop performance, user profiles, login delays, and session stability.
Administer and support Horizon components, VMware vSphere, ESXi, vCenter, App Volumes, and related infrastructure.
Manage desktop images, provisioning, patching, upgrades, and lifecycle activities.
Develop PowerShell automation for provisioning, image management, health checks, and operational processes.
Utilize monitoring and telemetry tools to proactively identify and resolve performance issues.
Support end-user experience initiatives, including thin clients, remote access solutions, and display protocols (Blast, PCoIP).
Partner with infrastructure, security, network, and application teams to ensure platform reliability and compliance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of experience supporting enterprise VDI or virtual desktop environments.
Strong hands-on experience with Omnissa/VMware Horizon, VMware vSphere, ESXi, and vCenter.
Experience with FSLogix, Active Directory, Group Policy, DNS, DHCP, and Windows desktop/server operating systems.
Strong PowerShell scripting and automation skills.
Experience troubleshooting across networking, storage, compute, and user session layers.
Familiarity with VDI monitoring and analytics tools.
Nice to Have Skills & Experience
Experience with App Volumes, Dynamic Environment Manager (DEM), Azure Virtual Desktop (AVD), or Horizon Cloud.
Knowledge of networking technologies, UAG, VPNs, SSL certificates, and load balancing.
Experience with endpoint security solutions such as CrowdStrike or Microsoft Defender.
VMware/Omnissa or Microsoft certifications.
Experience working in regulated environments such as financial services, healthcare, or government.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.