Provide technical support to all staff for computer systems, software, and hardware
Install, configure, and troubleshoot, Operating Systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues.
Ensure that work is carried out within agreed service level agreements (SLAs) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel
May participate in projects relating to any aspect of end user technologies or standards.
Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation
Provide feedback on documentation and processes to leadership
Explain and document all technical issues in assigned tickets
Pay for this position is between: $27.50-$34.58/hr
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3+ years experience in corporate Desktop Support position
MS Intune error logs troubleshooting
Azure Active Directory troubleshoot access issues
Windows Operating System Fundamentals, or equivalent experience
Excellent written and verbal communication
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.