Product Complaint Investigator

One of our large clients is seeking a Product Complaint Investigator to join their team here in Jacksonville. This person will be responsible for:
Responsibilities:
• Evaluate and investigate customer complaints related to Johnson & Johnson product quality issues and concerns.
• Review Device History Records (DHRs) and document findings in the Complaint Handling System (CHS).
• Review complaint investigation results, ensuring compliance with regulatory requirements.
• Perform product receiving and testing, documents result in a timely manner per applicable procedures.
• Determine if further investigation activities are needed based on investigation results including Failure investigations
• Collaborate with technical teams, subject matter authorities, medical safety team, and manufacturing sites to ensure effective data analysis, and closure of investigations.
• Coordinating equipment repairs, maintenance, and calibration activities, ensuring operational excellence across the organization with the appropriate teams.
This position pays between $17-20/hour.

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• University / Bachelor’s Degree or Equivalent
• 0 to 2 years of relevant work experience

• Experience with GxP (GMP, GLP and GDP) guidelines, policies, and procedures.
• Knowledge of effective investigation methodologies for complaints, NC/CAPA, and laboratory issues.
• Computer Skills Optional: Power BI, Envision Quality (EtQ), Agile, Sharepoint
• Basic knowledge of applicable US & non-US applicable regulations and standards (For example 21 CFR 820, ISO13485, European Medical Device Directive).
• Experience with equipment calibration and preventive maintenance activities.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.