Patient Access Representative

One of Insight Global's largest pediatric health system clients is seeking a Patient Access Representative to support a centralized call center environment. This role plays a critical part in delivering a high-quality patient experience by serving as the first point of contact for patients via inbound and outbound calls. The Patient Access Representative is responsible for scheduling patient appointments, coordinating follow-up visits, and verifying insurance eligibility while accurately collecting and documenting required patient information. This position also provides patients with clear and professional information regarding services, providers, and appointment details, ensuring a seamless access and registration process. In addition to call handling, the role includes general administrative duties related to patient access and registration. A strong phone presence, attention to detail, and professionalism are essential, as representatives are expected to manage a high call volume while maintaining excellent customer service standards. This is a long-term, contract-to-hire opportunity offering strong training, competitive benefits, and growth potential within a respected healthcare organization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

EPIC experience (required)
Prior call center experience or high‑volume inbound/outbound call experience
Strong communication skills and customer service mindset, ability to independently problem solve and time manage multiple responsibilities in a given day
Comfortable working in a fast‑paced, phone‑heavy environment
Experience with medical scheduling, insurance verification or patient registration experience
High school diploma or GED

Hospital call center background

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.