Operational Response Analyst

Insight Global is looking for an Operational Response Analyst to join our team. This person will be responsible for handling inbound complaints or issues from external customers. They will need to handle the complaints or escalate them through the proper channels. This position will pay between $33hr-$38hr depending upon years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 2–4 years of experience in incident management, customer support, or a related field.
· Proficiency with ticketing and incident management tools.
Experience working cross-functionally in fast-paced environments.
Knowledge of all the Microsoft Suite

Masters Degree

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.