Job Description
Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience.
Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.
What you'll be doing:
•Support Microsoft Windows desktop technologies
•Support Apple MacOS desktop technologies
•Support Apple and Android Mobile Devices
•Software installation, configuration, and troubleshooting
•Troubleshoot and repair Windows and Mac workstations
•Advanced Windows Server Active Directory tasks
•Azure Active Directory Management Support, including Intune
•Advanced Email Management Tasks
•On-Site workstation & networking equipment hardware installation
•Setup and configure enterprise-level networking equipment configurations
•Monitor network performance and resolve ISP issues
•Windows server administration tasks
•New client user add/change/remove
•Manage and configure business application support and client-side application support
•Respond to support tickets and alerts
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-3+ years of IT support experience (Windows) required
-Must be experienced with L2 tickets and issues
-Prior MSP experience
-Must be experienced with email support
-Intermediate server skills and experience
Nice to Have Skills & Experience
-Bachelor's degree in IT or related is a plus
-CompTIA Network+ and Security+ certifications
-CCNA,CCNP certifications
-Experience with Cloud networking (AWS, Azure)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.