Helpdesk

Post Date

Feb 19, 2024

Location

Jacksonville,
Florida

ZIP/Postal Code

32256
US
Jun 17, 2024 Insight Global

Job Type

Contract

Category

Help Desk

Req #

JAX-683808

Pay Rate

$18 - $28 (hourly estimate)

Job Description

An employer in Jacksonville, FL is seeking a Call Center Tech Lead to join their global Post Market team. The specialist with join the North America Complaints team to help troubleshoot and resolve any and all IT and connectivity issues/complaints. He/she will be responsible for being the main point of contact for technical support, ticket submissions, joining biweekly calls with providers to address performance issues, and complaint record review/closure. This is a remote job, but hours must be worked according to Eastern Time.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* 2-3+ years with troubleshooting web-based applications

* Proven expertise with positive customer service, communication, and problem solving skills

* Versed in MS Office products

* Must work Eastern Time hours

Nice to Have Skills & Experience

* ETQ (complaint handling system)

* SAP working experience

* Experience with Genesys call center software or other ACD environments

* Major plus to come from call center or industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.