Insight Globals client is a well-respected law firm looking for a Desktop Support Technician to provide comprehensive Tier 1 and Tier 2 support, collaborating closely with other remote support personnel to assist end users. This role is crucial in delivering both hands-on and virtual desktop and peripheral (laptops, desktops, printers, and phones) support in a timely, accurate, and courteous manner, contributing significantly to our firms productivity and client service excellence. The successful candidate will excel in a team-oriented environment that values effective collaboration and communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities of the position are subject to change and are not meant to be an exclusive list. These duties include but are not limited to:
· Provide courteous, effective, and timely technical support for end users with questions or problems about the SGR computer, telephone, and remote access systems.
· Provide management escalation and end-user notification of IT problems as needed.
· Develop and maintain an expert knowledge of all aspects of the SGR technical environment.
· Ensure that all support calls received are resolved to the end user's satisfaction.
· Accurately and extensively document all support calls through the firms ticketing system.
· Perform relocation of existing equipment to support user moves and installation for new users.
· Maintain the inventory of all SGRs production computer hardware.
· Set up and support the firm's video conferencing and audio-visual systems.
· Provide on-call technical support and resolution after hoursincluding nights, weekends, and holidays as required.
· Report observed problem trends or common user frustrations to the supervisor.
· Deploy, support, and troubleshoot firm hardware, including but not limited to PCs, laptops, printers, and phones.
· Perform other departmental duties as the supervisor requires in support of the IT department.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.