Insight Globals financial services client is looking for a Business Process Analyst to assist with designing product support processes for Authtication, fraud, & claims applications. We are seeking a detail-oriented and highly organized individual to support the development and initial execution of a new request intake process within our production support organization. This role is ideal for someone who thrives in fast-paced environments, excels at working with cross-functional teams, and has a strong ability to translate evolving business needs into clear, repeatable processes. The successful candidate will build the intake process, execute it during its early stages, and document it thoroughly to support future transition and long-term sustainability.
Key Responsibilities:
- Design and implement a structured intake process for incoming requests from Line of Business (LOB) partners.
- Serve as the initial point of contact for intake submissions during the rollout period.
- Collaborate closely with internal technology teams, support analysts/engineers, and business stakeholders to gather requirements and refine workflows.
- Develop clear and comprehensive process documentation and user guides to enable future handoff and adoption.
- Maintain and organize supporting documentation in enterprise wiki platforms (e.g., Confluence or SharePoint).
- Track and manage intake requests through tools like Jira and Remedy, ensuring transparency and accountability.
- Identify opportunities for improvement or automation within the intake process and provide actionable recommendations.
Compensation: $40 - $45 per hour
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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3+ years of experience in business process analysis or process design
Strong Excel experience
Wiki platform experience (Confluence, sharepoint, etc)
Jira Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.