* Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Determine the best solution based on the issue and details provided by employees.
* Walk employees through the problem-solving process.
* Direct unresolved issues to the next level of support personnel.
* Provide accurate information on IT products or services.
* Record events and problems and their resolution in logs.
* Follow-up and update employee status and information.
* Pass on any feedback or suggestions by employees to the appropriate internal team.
* Identify and suggest possible improvements on procedures.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* Proven experience as a help desk technician or other customer support role.
* Tech-savvy with working knowledge of office automation products, databases, and remote control.
* Good understanding of computer systems, mobile devices, and other tech products.
* Ability to diagnose and resolve basic technical issues.
* Excellent communication skills.
* Customer-oriented and cool-tempered.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.