1-2 Years of Quality Assurance Experience listening to customer service calls for quality assurance and rating calls and providing feedback to customer service agents for improvement purposes.
Experience working in an inbound call center taking customer service calls
Excellent customer service experience with ability to manage multiple computer screens
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An employer is hiring a quality assurance/ customer service representatives for their customer experience team in Deerfield Beach, FL . The employer is looking for a quality assurance specialist to listen to customer service calls for quality assurance and rating calls and providing feedback to customer service agents for improvement purposes.
Onsite 3 days a week
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.