Customer Experience

Post Date

Jan 27, 2025

Location

Deerfield Beach,
Florida

ZIP/Postal Code

33442
US
May 12, 2025 Insight Global

Job Type

Contract

Category

Claims/Denials

Req #

FTL-758679

Pay Rate

$14 - $17 (hourly estimate)

Job Description

An employer is hiring a customerservicerepresentativefor their customer expereince department in Deerfield Beach, FL. The employer is looking for a drivenCustomerServiceRepresentativeto join theircustomersupport team handling contract issues as well as accurate response to primary support inquiries from dealers. You will be working in an inbound call center environment taking a high volume of calls per day roughly 80-100. Each call will last approximately 2-3 minutes based on the issue. Our client prides themselves on theircustomercare so professionalism and friendliness is a must!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Excellent customer service

Experience working in an inbound call center taking customer service calls

Must have call center experience

Experience taking 70 - 100 calls per day

Strong e-mail and writing / typing skills
Must be able to multitask and navigate multiple screens and systems during the call
Must be able take calls and deal with issues where customers may be frustrated and handle with professionalism
High School Diploma or Equivalent

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.