Job Description
The Key Account Manager is responsible for leading the strategic growth, retention, and expansion of high-value client accounts within a defined vertical. This role serves as the primary point of contact, building trusted relationships by understanding client goals, delivering insights, and driving long-term partnership success. The KAM develops and executes account growth plans, identifying cross-sell and upsell opportunities to maximize revenue across the product suite. Success in this role requires close collaboration with internal teams to support onboarding, optimize performance, resolve challenges, and influence product enhancements based on client needs. Additionally, the KAM leads client trainings and quarterly business reviews, providing data-driven recommendations and strategic roadmaps to ensure ongoing value and account health.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor’s degree preferred in Marketing, Business Administration, or a related field.
2+ years of experience in strategic account management, enterprise sales, client services, or digital advertising within media, advertising, marketing, ad tech, or SaaS organizations.
Nice to Have Skills & Experience
Experience in the media/advertising industry
Familiarity with digital marketing strategies
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.