Job Description
The IT Service Manager will take the lead in improving how our IT services run by streamlining ITIL processes, keeping things running smoothly, and finding ways to make them better over time. This role will handle the setup, design, and ongoing updates of our IT Service Management tools and frameworks, mainly focusing on OpenText Service Management Automation X (SMAX) and Universal CMDB (UCMDB) to ensure strong configuration management and top-notch service.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
10+ years in IT Service Management, ideally in healthcare.
Proven ability to lead service delivery teams in complex environments.
Track record of improving IT services and maturing ITIL processes.
Hands-on experience with OpenText SMAX (admin, workflows, catalogs, automation, UX).
Expertise in OpenText UCMDB (discovery, CI lifecycle, mapping, integrations).
Strong knowledge of ITIL v3/v4 and ITSM frameworks.
Experience integrating SMAX/UCMDB with enterprise systems.
SMAX/UCMDB implementation experience preferred.
Familiarity with healthcare IT and compliance environments.
Nice to Have Skills & Experience
ITIL certification (Foundation or Intermediate).
SMAX/UCMDB certifications.
Experience with automation tools, scripting, or workflow engines.
Knowledge of Azure and modern monitoring tools.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.