Dispute Analyst

The Accounting Operations Analyst – Dispute Specialist is responsible for researching, auditing, and resolving invoice‑related discrepancies through a high‑volume, ticket‑driven workflow. This role serves as a key liaison between Accounting Operations, Sales, and other internal teams to ensure accurate billing and payment outcomes for clients and providers.
The ideal candidate is highly analytical, comfortable managing multiple workstreams, and able to independently investigate issues end‑to‑end without heavy reliance on email. This role requires strong triage skills, attention to detail, and the ability to trace financial data across systems and departments.

Key Responsibilities
- Receive, triage, and resolve requests submitted through the internal ticketing system related to invoicing and payment discrepancies.
- Research and audit client and provider invoices to ensure accurate billing and payment in accordance with contractual terms.
- Investigate underpayments and overpayments by tracing financial data across multiple internal systems and departments.
- Partner closely with internal Sales teams, who submit tickets on behalf of clients or providers to understand and resolve disputes.
- Collaborate with cross‑functional teams (Accounting, Sales, Operations, and other departments) to gather information and identify root causes.
- Execute resolutions independently and ensure findings are clearly documented.
- Manage a personal queue of active invoice disputes, often handling up to 50 invoices at a time.
- Support a high‑volume environment, with the organization processing approximately 1,100 invoices per month.
- Ensure issues are resolved accurately, efficiently, and in a timely manner, minimizing repeat disputes.
Maintain professionalism and clarity in all internal communications related to dispute resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Experience working with ERP- (Salesforce, Sage Intact PLUS)
2+ years of Billing Experience- AR/Invoices
Managing invoices, getting them out to clients (40-60 tickets/ invoices)

YAYPay
Experience billing for time
Staffing Agency background

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.