The Director of Epic Community Connect is responsible for the development of the ambulatory Community Connect program including the development of a business plan and budget that meets all legal and regulatory requirements. The director will oversee contracting, communications and relationship management for the Epic Ambulatory Community Connect project. The Director leads the provision of applications under the Ambulatory Community Connect Program ensuring that meets commitments for implementation and support SLA's. The Director will work closely and collegially with Information Technology executives, market leaders, and community partners. Though the Director reports to Information Technology, the position is considered a blended role mixing information technology, account management and sales.
Develops and administers a governance process with sponsor/chair to manage program size, prioritization and resource needs.
Develops a strategy for pricing Community Connect in each market that is based on legal guidance, competitive knowledge, and Epic best practice.
Develops and implements a robust marketing and communication plan in conjunction with corporate marketing and communication teams.
Works closely with the Legal, Compliance, Marketing, Health Information Management, Clinical, Patient Financial Services and other corporate entities to coordinate and facilitate the delivery of Epic Community Connect.
Serves as a sales partner to business development for prospective ambulatory clinics. In this capacity, the director will host demonstrations, Q&A sessions, reference calls, and create draft pricing.
Creates and maintains a master Community Connect implementation list. This list will be representative of input and prioritization performed by each market
Evaluates perspective ambulatory clinics to ensure that they are compatible with technical requirements (security, hardware, software). In the event that deficiencies are found, liaisons with appropriate and ambulatory practice parties to close gaps before Epic implementation.
Ensures that the ambulatory clinics and have established a contractual relationship.
Ensures that all appropriate third-party systems that will be used with Epic have updated contracts between the ambulatory clinics and the respective vendors.
Develops and maintains partnerships with third party technology delivery companies in each market who will be supporting the in-office hardware.
Matches perspective ambulatory clients with these third-party technology delivery companies.
Acts as a business partner to IT Accurately communicating business requirements and timelines to teams that will be building and maintaining the ambulatory Connect clinics.
Facilitates forums with Community Connect partners to drive engagement and knowledge sharing. These forums may include, but are not limited to, governance, support status calls, and user groups.
Ensures technology partners are meeting or achieving their SLAs in each market.
Develops Managers to enhance leadership skills and improve employee engagement
Coordinates planning, budgeting and staff development strategies to assure information services and technology supports the maximum return on investment
Collaborates to optimize systems, processes and promote efficiency.
Works with participating markets to plan Community Connect budgets for the upcoming year.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.