We are seeking a talented Service Desk Engineer to support a Federal program. The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Communitys Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows our customer to detect, protect, mitigate, and counter hostile threats directed against networks and critical national assets. Responsibilities include:
Provide Tier 1 and 2 Help Desk support to user community (phone, email or drive-by). Desk side visits.
Follow established processes, using Active Directory to reset user passwords, modify user accounts and assign account privileges.
Utilize remote access tools such as DameWare, MS Teams to resolve issues.
Utilize Ticketing software JIRA to log tickets.
Document and update known fixes for future reference in knowledge base.
Perform WebRAO duties to issue PKI certs for secure browsers.
Network knowledge with understanding of troubleshooting.
iPhone 13 and tablet support (set up email access) Boxer using AirWatch.
Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes.
Assign, troubleshoot and reset RSA Tokens.
Entrust Administrator duties (create, restore and troubleshoot accounts) PIV card encryption.
Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint, Cyber) Teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.