Job Description
A client is seeking a senior-level Technical Program Manager to support onboarding and implementation of enterprise customers onto their AI-powered legal data management and orchestration platform. This individual will serve as the bridge between clients, account teams, product, engineering, and internal systems teams to ensure successful customer adoption and execution of complex technical initiatives.
As this client expands the platform adoption among large enterprise clients, they need someone who can lead customer-facing technical programs, gather requirements, manage integrations, and translate business needs into actionable items for product and engineering teams. This is not customer enablement or training. This is a true technical program role focused on making complex enterprise customer transitions successful.
Day to Day:
- Lead discovery with marquee customers to understand integration needs, custom workflows, data migration needs, reporting needs, and other non-standard asks.
- Translate customer needs into structured requirements that Product, Engineering, or Corporate Systems can act on.
- Translate internal technical constraints back to customers in a polished, credible way.
- Build and maintain transition roadmaps by account, including milestones, risks, dependencies, owners, and status.
- Coordinate across Product, Engineering, Aurora platform teams, Technical Support, and Customer Success so nothing falls through the cracks.
- Manage technical escalations during customer transitions and know when to resolve directly vs. escalate to leadership.
- Document requirements, status updates, risks, and next steps clearly.
- Identify whether a customer request is truly one-off/bespoke or something that should become a standard product capability.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-10+ years working directly with enterprise, Fortune 500, or AmLaw 100-caliber customers.
-Experience sitting across from senior legal, IT, security, GC, CIO, CISO, or similar stakeholders and being credible in that room.
-Strong executive presence and ability to lead difficult customer conversations.
- Technical program management, solutions engineering, implementation, or professional services background.
- Comfortable reading API documentation and discussing integrations with technical teams.
- Strong program management fundamentals, including milestones, risks, dependencies, and status reporting.
- Strong written communication.
Nice to Have Skills & Experience
-Highly Preferred to work East Coast (ET) hours
- Legal tech, eDiscovery, ALSP, financial services, healthcare SaaS, or other regulated/high-stakes B2B environments.
-Experience with ELM/billing system integrations.
-Onit experience.
-Relativity experience, especially understanding how to get data out of Relativity.
-Data warehouse exposure.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.