Systems Operations Engineer II

Position: Systems Operations Engineer II
Openings: 1
Salary: $106,000 – $118,000k
Location: 2041 Georgia Ave NW, Washington, DC 20060
Schedule:
• Core hours: 8:00 AM – 5:00 PM
• Hybrid – 2 days onsite / 3 days remote
• On call as hospital operates 24/7

Interview Process:
• Round 1: Virtual technical interview with 3 team members -1 hour
• Final Round: Virtual interview with Sr. Director of Enterprise Dev Ops - 1 hour
• Interview Blocks: Monday-Friday 11am-2pm  

Key Pain Points at Howard University Hospital
• Legacy infrastructure with many outdated systems
• Manual processes everywhere → goal is automation via scripting
• Patch management is a major issue
○ No formal patching tool in place today
• Monitoring is immature and still being learned
• Bad habits baked into systems over time

Overview: Insight Global is seeking a Systems Operations Engineer II to support a complex, mission‑critical healthcare IT environment.

Major Responsibilities:
• Support, maintain troubleshoot infrastructure (Windows and Linux servers, virtualization platforms, and enterprise storage systems) on a daily basis
○ Ensure system uptime, performance, and reliability in a high‑availability healthcare environment.
○ Respond to infrastructure incidents, perform root cause analysis, and implement preventative solutions.
• Manage longer term strategic roadmap including creating a Patch Management plan / Business Continuity/ Disaster Recovery / Runbook plan and documentation plan (systems, processes, and operational runbooks)

Other responsibilities
• Develop scripts and automation for provisioning, configuration, and patch management.
• Improve and standardize identity and access management using Active Directory, Azure AD, SSO, and MFA.
• Support hybrid cloud initiatives and infrastructure modernization efforts (Azure/AWS).

Future responsibilities
• Assist with data center migrations, new equipment deployments, and legacy system modernization.
• Partner with security teams to support HIPAA compliance and infrastructure security standards.
• Collaborate cross‑functionally with network, security, and application teams.
• Serve as a senior technical resource and mentor to junior team members.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must-Haves:
• Background working in a 24/7 enterprise environment that requires high availability
• 3-7+ years in systems administration / infrastructure engineering
• Ability to manage and troubleshoot day to day system/infrastructure escalations
• Background in creating operational and strategic long term plans including :
-Patch management plan
-Business continuity plan
-Documentation systems for processes, and operational runbooks.

Technical Skills:
• Windows & Linux server environments
• Virtualization: VMware, Hyper‑V
• Storage: SAN / NAS
• Cloud: Azure, AWS
• PowerShell scripting
• Active Directory / Azure AD
• SSO, MFA, identity management

Plusses / Nice-to-Haves:
• Imprivata
• Cerner exposure
• Veeam
• Nutanix
• Microsoft Azure certifications
• VMware certifications
• Managing Windows devices

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.