Job Description
1. Serve as project manager for cross-functional teams of 30+ people to develop and maintain Business Continuity and COOP documentation, including but not limited to policies, standards, governance models, program procedures, run-books, tools and templates.
2. Coordinate with business functions to update Business Continuity Program activities such as tabletop, functional and full-scale exercises.
3. Manage and track projects and action items relating to the business continuity management project.
4. Conduct the annual plan review of all BCP and COOP plans, complete rating scorecard and manage plan review approval process ensuring all planners and managers sign-off.
5. Assist with facilitating regular capability planning and information-sharing forums, to include scheduling meetings, developing meeting materials, and documenting and tracking action items.
6. Responsible for communicating project status across delivery teams, senior leaders, and cross-functional stakeholders.
7. Assist with Business Continuity and Disaster Recovery (BC/DR) with the COOP Support activities, to include tracking local and national weather and natural hazard events, writing situation reports, and tracking deployed assets.
8. Partner with customer to maintain and develop operations and exercise content in the ServiceNow knowledge base and CMDB.
9. Attend Business Impact Analysis and other project related working groups and the coordination and scheduling of meetings as required, assisting BC by writing meeting summaries and documenting action items associate with the Business Impact Analysis.
10. Attend project and other working groups and coordination meetings as required, assisting BC by documenting actions items.
11. Travel to alternate sites for capability development and assessments, and in support of continuity planning and exercise planning and execution.
12. Stay abreast of current continuity standards, best practices, technologies, and other resources from industry and government, bringing suggestions to BC staff.
Required Skills & Experience
1. Minimum five (5+) years' experience in business continuity, crisis planning, emergency management, and technical project/change management.
2. Proven ability to manage multiple initiatives, driving timely decisions.
3. Ability to operate in a fast paced and high stress operations environment while managing multiple streams of work simultaneously is required.
4. Strong communicator, ability to concisely communicate complex information.
5. Results oriented, independently driven, self-motivated.
6. Experience with Agile development methodology.
7. Experience with Business Continuity and related principles/standards.
8. MS Office Proficiency (Excel, Power Point, Word, and Project).
9. Experience with trouble ticketing system--currently using Service Manager.
10. Strong ITIL service management knowledge around service design, change management, incident management, and continuity management.
Nice to Have Skills & Experience
1. Certified Business Continuity Professional (DRII CBCP) or equivalent industry certification and Certified Emergency Manager (CEM) or equivalents preferred.
2. Minimum five (5+) years of technical project / change management.
3. PMP Certification/Six Sigma Certification
4. Expertise with Enterprise Change Standards
5. Proven ability to manage multiple initiatives, driving timely decisions.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.