Job Description
· Interface with customers at an on-site location taking scheduled appointments and walk-ins.
· Assist customers with mobile device provisioning, activation, and enrollment.
· Assist customers with updating the operating system on Apple and Android devices.
· RSA soft and hard tokens (assigning, replacing, inventory management, etc).
· Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Basic knowledge of ServiceNow or other ticketing systems.
· Basic knowledge of Microsoft Windows 10 workstations.
· Ability to work in a fast-paced environment.
AA and one year, HS Degree and 2 years
· Ability to follow standard operating procedures and comply with data entry standards.
· Strong oral and written communication skills with experience working directly with end-users, including VIPs.
Nice to Have Skills & Experience
· Basic knowledge of mobile device platforms (iOS and Android).
· Basic knowledge of Active Directory.
· Basic knowledge of Microsoft Azure.
· Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
· CompTIA A+, Network+, Security+.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.