Monitor the performance and availability of network devices and systems using Nagios and Splunk.
Respond to network alerts, investigate issues, and escalate problems as necessary.
Troubleshoot network issues related to devices, connectivity, and performance, and assist in resolving them promptly.
Support the administration of Cisco Prime for network device monitoring and management.
Configure and maintain network device settings and configurations using Cisco Prime.
Generate reports on network performance and device health using Cisco Prime.
Configure and maintain Cisco Identity Services Engine (ISE) for network access control, security policies, and guest network management.
Enforce security policies and network segmentation practices.
Perform tasks like device firmware upgrades, patch management, and configuration backups.
Document network configurations, changes, and issues to ensure accurate record-keeping.
Generate regular reports on network performance, uptime, and security incidents for internal IT teams and management.
Update network diagrams and documentation as changes are made to the infrastructure.
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Bachelors degree in Computer Science, Information Technology, Network Engineering, or a related field. Relevant certifications or equivalent experience may substitute for formal education.
1-2 years of experience in a network administration or IT support role, with exposure to network monitoring tools and technologies.
Basic experience with network monitoring tools such as Nagios and Splunk.
Familiarity with Cisco Prime for network management and device monitoring.
Understanding of Cisco Identity Services Engine (ISE) for managing network access control and security policies.
Strong knowledge of network protocols (TCP/IP, DNS, DHCP, HTTP, SNMP).
Experience with network security tools and best practices.
Ability to diagnose and troubleshoot basic network issues and escalate to senior engineers as needed.
Ability to collaborate with cross-functional teams and document processes and solutions.
Familiarity with wireless networking and Cisco wireless solutions.
Basic knowledge of firewalls, VPNs, and network security best practices.
Exposure to cloud networking and integration with cloud platforms like AWS or Azure.
Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+ are preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.