Job Description
The IT Service Lifecycle Analyst assists with the success of the full lifecycle of IT services, ensuring services are strategized, designed, documented, transitioned, operated, and improved on throughout their lifecycles in accordance with ITIL best practices. In addition to the service lifecycle, this role is responsible for organizing and running our change advisory board (CAB) and expediting virtual CAB requests.
Service Lifecycle Support: Support the execution of the Service Lifecycle process to ensure new and existing services meet documented business requirements.
• Assist in gathering service requirements from stakeholders and contribute to the design and documentation of services aligned with business objectives and IT capabilities.
Service Portfolio Support: Help maintain the service portfolio by updating service records, verifying data accuracy, and ensuring services reflect current operational status.
• Monitor service performance metrics and escalate discrepancies or risks to senior team members.
Release Management Support: Coordinate with technical teams to support the planning, testing, and deployment of software and service releases.
• Assist in preparing release documentation, validating test results, and communicating release schedules to stakeholders.
Change Management: Assist with the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively.
• Facilitate, participate, and occasionally lead the Change Advisory Board (CAB) meetings to assess, approve, and prioritize changes.
Targeting $40-48 an hour.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Service Lifecycle Management: Expertise in managing the end-to-end lifecycle of IT services, from initial design through retirement.
• Experience in designing and optimizing IT services to meet business requirements, including capacity planning, availability management, and service continuity.
Change and Release Management: Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.
Governance and Compliance: Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements.
Change Management Tools and ITSM Platforms: Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.
• Familiarity with release management and change management tools to streamline and automate tasks where appropriate.
Experience: Minimum of 3 years of experience working in IT Service Management.
• Proven experience managing the full lifecycle of IT services, from conceptualization and design to transition, operation, and retirement.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.