Job Description
Overview: Insight Global is seeking an IT Business Operations Manager to support hospital IT operations with a strong focus on process, procedures, strategy, budgeting, and performance metrics. This role mirrors the business operations function currently performed on the university side, tailored specifically to the hospital environment.
This is an operations-first role, ideal for a versatile, detail-oriented leader who can manage across functions, drive operational rigor, and support IT leadership with execution, governance, and visibility.
Responsibilities:
• Own and optimize IT operational processes and procedures for the hospital environment
• Support IT strategy execution, ensuring alignment with hospital priorities
• Manage and track IT budgets, forecasts, and spend, partnering with finance as needed
• Define, maintain, and report on IT operational metrics, KPIs, and performance dashboards
• Support planning, coordination, and execution of IT initiatives (light PM oversight, not a pure PM role)
• Act as a central operational liaison across IT, clinical stakeholders, and leadership
• Identify gaps, inefficiencies, and risks; recommend and implement process improvements
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
• 7+ years of experience in IT operations, IT business management, or IT governance (healthcare or hospital environment strongly preferred)
• Strong background in operations management (process, budget, metrics), not purely project management
• Experience supporting enterprise IT organizations with multiple stakeholders
• Comfortable as a “jack of all trades”—able to pivot between strategy, execution, and operational details
• Demonstrated experience working with budgets, reporting, and performance metrics
• Excellent communication and stakeholder management skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.