Job Description
Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users.
This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
upport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11
Pre‑provision and configure devices using Microsoft Autopilot
Deploy, configure, and validate Windows 11 endpoints according to firm standards
Enroll and support mobile devices (iOS and Android) using Microsoft Intune
Assist with user setup, profile configuration, and validation of access to required applications and resources
Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities
Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility
Follow established runbooks, deployment procedures, and security standards
Document deployment steps, issues, resolutions, and best practices to support knowledge transfer
Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition
Provide feedback and recommendations to improve deployment processes and user experience
Track and manage device inventory throughout the deployment lifecycle
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.