Desktop Support Engineer

The Desktop Support Engineer provides hands‑on technical support for a local hospital customer in Washington, DC. This role is responsible for supporting end‑user technology, owning endpoint lifecycle tasks, and serving as a Tier 2 escalation resource for complex desktop, hardware, and peripheral issues. Success in this role requires strong technical troubleshooting skills, clear communication, and the ability to operate effectively in a fast‑paced, multi‑site healthcare environment.
Key Responsibilities:

Provide Tier 2 desktop support for end‑user hardware, software, and peripheral issues, including laptops, desktops, printers, and mobile devices.
Support endpoint lifecycle activities including imaging, deployments, upgrades, patching, and application support.
Perform hands‑on troubleshooting for Windows endpoints, user profiles, hardware failures, and operating system issues.
Serve as an escalation point for Tier 1 support, ensuring issues are resolved efficiently or escalated appropriately.
Assist with SCCM (or similar tools) for imaging, deployments, and endpoint management tasks.
Support asset management processes including inventory tracking, device refreshes, and hardware replacements.
Collaborate with Networking, Audio‑Visual, Telecommunications, and Clinical Applications teams to resolve cross‑functional issues.
Support telephony, peripherals, and conference room technology as needed.
Document issues, resolutions, and procedures to support knowledge sharing and process improvement.
Provide high‑quality, customer‑focused support to clinical and administrative users.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5+ years of desktop or IT support experience in an enterprise environment.
Strong troubleshooting skills across hardware, Windows OS, applications, imaging, and endpoint management.
Hands‑on experience with SCCM or similar imaging and deployment tools.
Familiarity with ITSM ticketing systems and Help Desk workflows.
Understanding of endpoint security best practices and patch management.
Ability to clearly communicate technical information to both technical and non‑technical users.
Comfortable working independently and managing multiple support requests simultaneously.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.