IT Application Support Analyst

A global electronics and semiconductor manufacturing company is seeking a strong IT Application Support Analyst to join their team! This individual will be a part of the IT organization and will support the company's R&D Informatics platforms. This role is responsible for providing Tier 2 application support, system administration, user onboarding, issue resolution, and continuous improvement activities for research and development applications including ELN, LIMS, Document Management Systems, and related scientific information-management systems. The successful candidate will work closely with applications owners, scientists, engineers, IT teams, vendors, and business stakeholders to ensure reliable operation, adoption, and support of critical R&D digital platforms. This position requires strong customer service skills, technical troubleshooting ability, and a willingness to learn scientific and research workflows. This is an immediate, 1 year contract opportunity and will be required to be onsite 3 days a week in Wilmington, DE or Marlborough, MA.

Additional Details:

Application Support & Operations
· Provide Tier 2 application support for R&D informatics systems including ELN, LIMS, Document Management Systems, and related platforms.
· Diagnose, troubleshoot, and resolve user-reported application issues and service requests.
· Monitor application health, identify recurring issues, and proactively recommend corrective actions and improvements.
· Support application outage reporting, root-cause investigations, and incident resolution activities.
· Log, track, prioritize, and resolve support tickets within established service-level expectations.
· Escalate complex technical issues to software vendors, infrastructure teams, or senior technical resources as necessary.

System Administration & Security
· Administer application access and security controls.
· Manage Active Directory group ownership and membership for supported applications.
· Execute user provisioning, deprovisioning, and access modifications through Savyant and related systems.
· Support service-account requests and periodic access reviews.
· Ensure compliance with IT security, audit, and data-governance requirements.

Data Management
· Support data archival, and cleanup initiatives across R&D systems.
· Perform bulk data imports, including the transfer of completed projects into other repository systems.
· Assist with data validation and integrity verification activities.

Application Enhancements & Vendor Coordination
· Coordinate with software vendors and internal IT teams regarding environments, integrations, upgrades, patches, and issue resolution.
· Assist with testing, validation, configuration, and implementation of application enhancements and new releases.
· Gather user feedback and communicate enhancement opportunities to application owners and vendors.
· Participate in continuous improvement efforts to improve usability, performance, and adoption.

User Enablement & Documentation
· Develop and maintain support documentation, knowledge-base articles, standard operating procedures, and troubleshooting guides.
· Support user onboarding and training activities.
· Respond to user questions regarding application functionality, best practices, and research workflows.
· Build strong relationships with scientists, engineers, and business users to ensure a positive customer experience.

Critical Success Factors
· Customer-first mindset with a focus on service quality and responsiveness.
· Ability to translate business and scientific needs into technical support actions.
· Strong attention to detail and ownership of issues through resolution.
· Effective collaboration across business, IT, and vendor organizations.
· Continuous improvement mindset focused on system stability, usability, and user adoption.
· Commitment to security, data integrity, and change-management best practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 1-4 years of experience in application support, IT support, business systems administration, or a related technical role.
· Internship experience may be considered.
· Experience supporting enterprise applications and interacting directly with end users.
· Experience troubleshooting software and user-access issues.

Technical Skills
· Experience administering business or scientific applications.
· Familiarity with ticket management systems and incident-resolution processes.
· Proficiency with Microsoft Office applications.
· Basic understanding of user provisioning, access management, and Active Directory concepts.
· Experience documenting processes and maintaining knowledge-base content.

Professional Skills
· Excellent customer service and communication skills.
· Strong troubleshooting and problem-solving abilities.
· Highly responsive, organized, and self-motivated.
· Ability to learn new technologies and business processes quickly.
· Ability to communicate effectively with scientists, engineers, researchers, vendors, and IT professionals.
· Strong collaboration and relationship-building skills.

· Experience supporting ELN, LIMS, document management, or research-informatics platforms.
· Familiarity with application testing and validation activities.
· Experience supporting data migration or system implementation projects.
· Scientific or research background (Chemistry, Materials Science, Engineering, Biology, or related disciplines).
Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Chemistry, or a related field.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.