Job Description
A pharmaceutical client is seeking an Endpoint Engineer to join their team. This role is responsible for the design, engineering, administration, and advanced support of enterprise physical and virtual endpoint environments. The position owns endpoint platform management, device provisioning, application and OS deployment, security hardening, and L3 escalation support using modern endpoint management tools such as Microsoft Intune and MECM. The role also requires server and cloud-side administration to support endpoint management platforms, monitoring, and associated infrastructure services. This consultant needs to work 8AM to 5PM EST.
Key Responsibilities
- Design, engineer, and support enterprise desktop, laptop, and VDI provisioning services across corporate and laboratory environments using Intune, MECM, and related tools.
- Administer and support endpoint management infrastructure, including virtual/physical servers and SaaS/PaaS/DaaS platforms, with responsibility for troubleshooting and recovery.
- Manage endpoint OS, application, security, and feature update packaging and deployment; coordinate with managed service partners as needed.
- Implement and maintain monitoring, alerting, and reporting solutions for endpoint platforms.
- Provide Level 3 escalation support for endpoint technologies and supporting management platforms.
- Apply ITIL v3 practices, SDLC standards, and change/service management processes, including documentation, change control, and incident/problem management.
- Collaborate with End User Services, Security, and Infrastructure/Cloud teams to align endpoint services with enterprise strategies.
- Advise business stakeholders on endpoint engineering capabilities, service offerings, and technical feasibility.
- Contribute to service design, testing, lifecycle management, compliance documentation, and continuous improvement initiatives.
- Provide peer coverage and knowledge sharing as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Bachelor’s degree or equivalent -experience.
- 3–8 years of enterprise endpoint engineering and administration experience
- Enterprise endpoint management using Microsoft Intune, MECM/SCCM, and co-managed environments.
- Strong experience with Windows 10/11, Active Directory/GPO, and endpoint security tooling (e.g., CrowdStrike).
- Experience with Azure VDI services; third-party VDI platforms (e.g., Workspot) preferred.
- Endpoint hardware experience across HP, Lenovo, Dell, and Apple platforms.
- Application packaging and deployment for enterprise endpoints; experience with Office 365, Adobe products, browsers, and remote access tools.
- Scripting and automation experience using PowerShell; Power Automate a plus.
- Experience with SQL querying and reporting; Power BI experience a plus.
Nice to Have Skills & Experience
- macOS endpoint management experience (Intune, JAMF, Kandji, or similar) preferred.
- Familiarity with pharmaceutical or laboratory applications is a plus.
- Exposure to AI productivity tools (e.g., Copilot, Copilot Studio) for proof-of-concept or assessment work is a plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.